Privacy Policy

Introduction

This Privacy Policy describes how MSM Swiss Transport collects, uses, stores, and protects the personal data of users of its website msmswisstransport.ch, in accordance with the Federal Data Protection Act (revised 2023) and the General Data Protection Regulation (GDPR) applicable in the European Union.

The protection of your personal data is a priority. We strive to ensure the transparency, security, and confidentiality of all information you entrust to us.

Data controller

MSM Swiss Transport
Rue des Pâquis 53, 1201 Geneva, Switzerland
Téléphone : +41 (0)79 347 77 73
Email : info@msmswisstransport.ch

Collected data

We only collect data that is necessary for managing our services and communicating with our customers.
This data is collected via the online booking form and may include:

• First and last name
• Email address
• Phone number
• Pick-up and drop-off locations
• Date and time of transfer
• Type of vehicle required
• Number of passengers
• Comments or special requests

This information is stored in a secure database, accessible only by authorized administrators at MSM Swiss Transport.

Purpose of processing

The data collected is used exclusively for the following purposes:

• Managing reservation requests and transportation services
• Contacting customers to confirm or modify reservations
• Ensure administrative and commercial follow-up of the customer relationship
• Improve the quality of our services and compile anonymous internal statistics
• Comply with our legal obligations (billing, accounting, security).

No data is sold, rented, or transmitted to third parties without your explicit consent.

Third-party services and cookies

To operate, the website relies on a few technical providers, which only receive the information required for their service:

• Infomaniak Network SA (Geneva): hosting of the website and database, and sending of booking emails
• OpenFreeMap: display of the map background during booking (your IP address is transmitted to the map server)
• Photon (komoot): address suggestions (the text typed in the address fields is transmitted)
• OSRM: route and distance calculation (the coordinates of the chosen addresses are transmitted)

The website uses no advertising cookies and no audience measurement tools. A strictly technical session cookie is set during booking to secure the form submission; your entries in progress are kept in your browser for the duration of the session.

Legal basis for processing

The processing of your data is based on:

• Your explicit consent (by completing the booking form)
• The performance of a private transportation service contract
• Compliance with Swiss legal obligations applicable to transportation companies.

Shelf life

Les données personnelles sont conservées pendant une durée maximale de 24 mois à compter de la dernière interaction avec le client, sauf obligation légale contraire.
Au-delà de ce délai, les données sont supprimées de manière sécurisée.

Data security

MSM Swiss Transport implements all necessary technical and organizational measures to protect your personal data against:

• unauthorized access
• loss
• modification
• accidental disclosure or destruction.

Our servers are hosted by Infomaniak Network SA (Geneva), a Swiss service provider renowned for the reliability and security of its infrastructure.

User rights

In accordance with the Swiss Data Protection Act (LPD) and the GDPR, you have the following rights:

• Right of access: obtain confirmation that your data is being processed and receive a copy of it
• Right of rectification: correct inaccurate or incomplete data
• Right to erasure: request the deletion of your personal data
• Right to portability: receive your data in a structured format
• Right to object or withdraw consent at any time.

To exercise your rights, contact us at: info@msmswisstransport.ch
We will process your request as soon as possible, in accordance with legal requirements.